Last Updated: July 1, 2026

At DC Beauty Vault, customer satisfaction is our priority. If you experience an issue with your order, we’re here to help. Please review our Refund & Return Policy before making a purchase.

Return Eligibility

You may request a return or refund if:

• You received a damaged or defective product.
• You received the wrong item.
• Your order was lost during transit (confirmed by the shipping carrier).
• The item arrived significantly different from its description.

To be eligible, you must contact us within 30 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Opened or used skincare products
• Opened cosmetics or makeup
• Personal care items that have been used
• Products damaged due to misuse or improper handling
• Gift cards
• Clearance or final sale items (unless defective)

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging (if applicable)

After reviewing your request, we may offer:

• A replacement
• A partial refund
• A full refund

Incorrect Items

If you receive the wrong product, please notify us within 7 days of delivery.

We will review your claim and arrange an appropriate resolution, which may include sending the correct item or issuing a refund.

Order Cancellation

Orders may be canceled within 12 hours of purchase or before they enter processing, whichever comes first.

Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, contact our support team as soon as possible.

Change of Mind

Because many of our products are shipped directly from our fulfillment partners and may include personal care items, we generally do not accept returns for:

• Change of mind
• Ordering the wrong item
• Ordering the wrong color or size
• No longer wanting the product after shipment

Please review product descriptions carefully before placing your order.

Lost Packages

If tracking shows that your package has been lost in transit, please contact us.

After confirming the shipment status with the shipping carrier and our fulfillment partner, we will offer a replacement or refund where appropriate.

Delivery Delays

Shipping estimates are provided as guidelines only.

Refunds are not issued solely because of shipping delays caused by:

• Customs clearance
• Weather conditions
• Public holidays
• High shipping volumes
• Courier delays
• Events beyond our reasonable control

If your order has not arrived within 45 business days from the shipping date (excluding customs delays), please contact us so we can investigate and provide an appropriate resolution.

Return Shipping

If a return is approved:

• Customers may be responsible for return shipping costs unless the return is due to our error (such as an incorrect or defective item).
• Return instructions will be provided by our customer support team.
• Do not send products back without receiving return authorization.

Unauthorized returns may not be accepted.

Refund Process

Once your request has been approved:

• Refunds will be issued to the original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

Chargebacks

If you experience any issues with your order, we encourage you to contact us before initiating a chargeback with your payment provider.

We are committed to resolving customer concerns quickly and fairly.

How to Request a Refund

To request a refund or report an issue, please contact us with:

• Full Name
• Order Number
• Email Address
• Description of the issue
• Photos (if applicable)

This helps us process your request as quickly as possible.